For Maryland students enrolled in the Counseling@NYU program, New York University will refund students in accordance with Maryland’s refund policy.
The minimum refund that an institution shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is as follows:
Portion of Total Course, Program, or Term Completed as of Date of Withdrawal or Termination
Less than 10%
10% up to but not including 20%
20% up to but not including 30%
30% up to but not including 40%
40% up to but not including 60%
More than 60%
A refund due to a Maryland student shall be based on the date of withdrawal or termination and paid within 60 days from the date of withdrawal or termination.
Complaints should be directed to:
Maryland Attorney General Consumer Protection Division 200 St. Paul St. Baltimore, MD 21202 410-528-8662/888/743/0823 (toll free)
New York University is regionally accredited by the Middle States Commission on Higher Education. After exhausting the institution’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us or by mail to:
Texas Higher Education Coordinating Board College Readiness and Success Division P.O. Box 12788 Austin, Texas 78711-2788
Facsimile transmissions of the forms are not accepted.
All submitted complaints must include a student complaint form, a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release form, and a THECB Consent and Agreement Form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information form.
The following forms are required to start the complaint process: